Novra Shipping Policy

At Novra, we are committed to providing you with the best online
shopping experience, from browsing our collections to receiving your
orders. Below, you’ll find all the information you need regarding our
shipping procedures, times, costs, and policies. Please take a moment to
read through our detailed policy to understand what to expect when
shopping with us.

1.
Order Processing Times
Once an order is placed, our fulfillment team carefully prepares and packages each item to ensure it reaches you in perfect condition. The
typical processing time for orders is 1-3 business days. During peak
periods (such as holiday seasons or promotional events), processing
times may extend to up to 5 business days due to increased demand.

2.
Shipping Timeframe
Our average shipping time is 7-15 business days from the day the
order is shipped. This is the time frame we expect most orders to arrive in after they have been dispatched. However, due to high demand, there may be occasional delays that could extend the delivery window by an additional 5 business days. We always strive to keep delays to a minimum, but these additional days are sometimes necessary to accommodate the volume of orders we receive, ensuring each one is handled with care.Please note that shipping times can vary depending on your location, any potential carrier delays, and unforeseen events.

3.
Shipping Costs
Shipping rates vary depending on the destination and are calculated
at checkout. Novra works with reliable carriers to provide competitive
rates while ensuring timely delivery. Any applicable customs fees,
duties, or import taxes for international orders are the responsibility
of the customer, as these fees are determined by the destination
country.

4.
Tracking Your Order
Once your order has shipped, you will receive an email confirmation
with a tracking number. You can use this tracking number to monitor your
shipment’s progress. Please allow 24-48 hours for the tracking
information to update once the order has left our facility. If you have
not received tracking details after 5 business days from your order
date, please reach out to our customer service team at support@trynovra.com for assistance.

5.
Delays Due to High Demand
We aim to fulfill every order within the promised shipping time frame. However, during periods of exceptionally high demand, delivery may take up to 5 additional business days beyond the average shipping time of 7-15 business days. This extended window helps us manage larger volumes and maintain our high standards of service and product care.

6.
Delivery Issues
If your order has exceeded the estimated delivery time by more than 5 business days, please get in touch with us immediately. We will contact our shipping partners to investigate the delay and keep you updated on the status. While we do our best to assist in resolving any issues promptly, we kindly ask for your patience as we work with carriers to locate and expedite delayed shipments.

7.
Address Errors and Corrections
Please double-check your shipping address at checkout, as errors can
result in delayed deliveries or returned packages. If you realize there’s an error in your shipping address after placing your order, contact us within 24 hours. Once an order has been shipped, we are unable to change the address, and additional fees may apply if the item
is returned to us and needs to be reshipped.

8.
Lost or Stolen Packages
Once an order is marked as delivered by the carrier, Novra is no longer responsible for the package. If you believe your package has been lost or stolen, please first check with your neighbors or building management. Then, reach out to the carrier with your tracking information. If you still need assistance, our customer support team can guide you on the next steps.

9.
International Orders
We offer international shipping to select countries. Delivery times and shipping costs for international orders may vary, and additional duties or taxes may apply upon arrival in the destination country. Novra is not responsible for these fees, and they will be payable by the customer.

10.
Customer Support
Our dedicated customer service team is here to assist you with any questions or concerns you may have regarding your shipment. If you experience any issues with your order or if you have specific shipping needs, please do not hesitate to reach out to us at support@trynovra.com.

We appreciate your patience and understanding during high-demand
periods, as well as your trust in Novra. Thank you for choosing us as your go-to shopping destination. We are constantly working to improve our processes and provide you with the best service possible.